Privacy Policy

Emma is operated by Creator Compute Company. Emma helps creators, managers, and agencies manage brand deal conversations, connected inboxes, outreach, drafts, invoices, reminders, and related workflow data.

In this policy, 'Emma', 'Creator Compute Company', 'we', 'us', and 'our' refer to Creator Compute Company and the Emma service.

We collect information you provide directly, information generated when you use Emma, and information from services you choose to connect.

When you connect an inbox, Emma uses the permissions you grant to read, organize, draft, send, and sync email only to provide user-facing product features. You can disconnect an inbox from Emma or from your email provider account settings.

Emma's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell Google user data, use it for advertising, or use it to train generalized AI or machine learning models.

Emma sends relevant content to AI service providers when needed for features such as email classification, draft generation, chat, document review, search, and extraction. We design these flows to send the minimum context needed for the task.

We do not use connected inbox content to train generalized AI models. Our AI providers process data on our behalf under their service terms and data processing commitments.

We share data with service providers that help us run Emma, including hosting, database, email connectivity, AI processing, payments, error monitoring, analytics, messaging, enrichment, and customer support providers. They may process data only as needed to provide services to us.

We also share data with third-party integrations you connect or direct us to use. Those services process data under their own terms and privacy policies.

For users in the UK, EEA, and other regions with similar privacy laws, we process personal data based on contract necessity, consent, legitimate interests, and legal obligations. For example, inbox access and optional integrations depend on your authorization, while billing records may be retained to meet legal requirements.

We store data safely using technical and organizational safeguards designed to protect it from unauthorized access, loss, misuse, or disclosure. Data is encrypted in transit using HTTPS/TLS, and our infrastructure providers encrypt stored data at rest.

Sensitive integration credentials are protected with additional encryption using strong cryptography such as AES-256-GCM. We also use access controls, service role separation, logging, and operational security practices to limit access to user data.

No internet service can guarantee perfect security. Please use strong passwords, keep connected accounts secure, and tell us promptly if you believe your account has been compromised.

We keep data for as long as needed to provide Emma, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Retention periods vary by data type and feature.

If you disconnect an inbox, we revoke or clear the active connection where possible and stop using that grant for new reads or sends. If you delete your account, we disable product access and automated sending, revoke connected email grants where possible, and delete or anonymize data subject to backups, legal obligations, and legitimate business needs.

Emma may use cookies, local storage, and similar technologies for authentication, security, preferences, analytics, and product improvement. Browser settings may allow you to block or delete cookies, though some service features may stop working.

We and our providers may process data in the United States, United Kingdom, European Union, and other countries. Where required, we use appropriate safeguards such as standard contractual clauses, data processing agreements, and provider transfer mechanisms.

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to processing of your personal data, and to withdraw consent where processing is based on consent. You may also have the right to complain to a data protection authority.

To exercise your rights, contact [email protected] with enough information for us to verify and process your request.

Emma is not intended for children under 13 or for anyone under the age required to use the service in their location. Do not use Emma if you are not old enough to enter into these terms or provide valid consent.

We may update this Privacy Policy as Emma evolves. If changes are material, we will take reasonable steps to notify users, such as updating the date on this page or sending an in-product or email notice.