Terms of Service

These Terms are between you and Creator Compute Company. They govern your access to and use of Emma, including our websites, applications, APIs, AI features, connected inbox workflows, outreach tools, billing flows, and related services.

By using Emma, creating an account, connecting an inbox, starting a trial, or clicking to accept these Terms, you agree to be bound by them.

Emma can connect to third-party services, including email providers, Slack, QuickBooks, WhatsApp or SMS providers, Airtable, Notion, Monday.com, social or creator analytics providers, and enrichment providers. You choose which integrations to enable.

By connecting a service, you authorize Emma to access, process, sync, and act on data from that service as needed to provide the features you enable. You may revoke access by disconnecting the integration in Emma or through the third-party provider.

Emma uses AI to classify emails, extract information, summarize threads, draft messages, support chat, review documents, and automate workflows. AI output may be incomplete, inaccurate, or unsuitable for your specific situation.

You are responsible for reviewing AI-generated drafts, recommendations, extracted terms, invoices, outreach messages, and other output before relying on them or sending them. Emma is a workflow assistant, not legal, financial, tax, compliance, or professional advice.

You keep ownership of content and data you submit, upload, connect, or generate through Emma. You grant Creator Compute Company the rights needed to host, process, copy, transmit, display, modify, and use that content to provide, secure, support, and improve Emma.

You represent that you have all rights, permissions, notices, and consents needed for the content and data you provide, including creator, client, contact, email, invoice, contract, and integration data.

Some Emma features require a paid subscription, trial, usage-based fees, or an order form. Prices, limits, credits, included features, and billing intervals may vary by plan.

You authorize us and our payment processor to charge applicable fees, taxes, overages, and renewals. Unless a checkout page or order form says otherwise, subscriptions renew automatically until canceled.

Fees are generally non-refundable except where required by law or expressly stated in writing. We may suspend or limit access for unpaid invoices, failed payments, excessive usage, or abuse.

Emma depends on third-party services, APIs, models, hosting providers, payment processors, email providers, and integrations. We are not responsible for third-party services, their availability, or their handling of data except as required by law.

Your use of connected third-party services may be governed by their own terms and privacy policies.

Each party may receive non-public information from the other. The receiving party must use reasonable care to protect confidential information and use it only for purposes related to Emma, unless disclosure is required by law.

We maintain safeguards designed to store data safely and protect Emma and user data, including encryption in transit, encrypted storage through our infrastructure providers, access controls, and additional encryption for sensitive credentials. You are responsible for your account security, device security, and permissions granted to connected services.

We may modify, add, remove, suspend, or discontinue features from time to time. We aim to keep Emma reliable, but the service may be interrupted by maintenance, incidents, provider outages, internet problems, or events outside our control.

You may stop using Emma at any time. We may suspend or terminate access if you violate these Terms, create risk for Emma or others, fail to pay, misuse the service, or if required by law or a provider.

After termination, we may retain or delete data as described in our Privacy Policy, applicable law, backups, and legitimate business needs.

Emma is provided 'as is' and 'as available'. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and error-free operation.

We do not guarantee that AI output, classifications, extracted terms, rates, drafts, outreach suggestions, or workflow automations will be accurate, complete, compliant, accepted, delivered, or appropriate for your use case.

To the fullest extent permitted by law, Creator Compute Company will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, business opportunities, or communications deliverability.

To the fullest extent permitted by law, Creator Compute Company's total liability for claims related to Emma will not exceed the amounts you paid to Creator Compute Company for Emma in the three months before the event giving rise to the claim.

You will indemnify and hold harmless Creator Compute Company from claims, damages, liabilities, costs, and expenses arising from your content, your communications, your use of Emma, your connected integrations, your violation of these Terms, or your violation of laws or third-party rights.

These Terms are governed by the laws of England and Wales, unless a written agreement with Creator Compute Company says otherwise or mandatory local law requires a different rule. Courts in England and Wales will have exclusive jurisdiction, subject to mandatory consumer protections that may apply in your location.

We may update these Terms as Emma changes. If changes are material, we will take reasonable steps to notify users. Continued use of Emma after updated Terms take effect means you accept the updated Terms.